We currently have an auto-reply email system in place as we are currently processing many orders. If you have a question regarding delivery, then the automatic response will tell you everything that we currently know concerning delivery times etc.
Please remember that we don't personally deliver orders, Royal Mail do, and the speed in which they are delivered is totally out of our control, so please don't send us rude messages demanding the whereabouts of your item. We will do all we can to assist you, but please understand that once an order leaves us, it is we have no control over this. Standard orders are sent 1st class and therefore can take a minimum of 1-3 working days to reach the intended recipient once they have been dispatched by us. Signed for items are sent via 2nd class and can take a minimum of 2-4 working days to arrive.
Royal Mail are experiencing disruptions to their network as a result of the ongoing pandemic, so please do give Royal Mail additional time to deliver. If you haven’t received your order as of yet, then this is the likely cause and unfortunately we have no control over this, so we ask that you please be patient. We have been informed that some items can take as long as 10 working days from the time we have dispatched your item(s).
International items can take up to 30 days to arrive (country dependent).
If you still need to contact us, please refer to the bottom of your order conformation email.
We like to thank all our existing customers for their patience and understanding during this period, and please know that we are continuing to work around the clock to process every single order!
The Sniff Panties Team.